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There could be several reasons why your home WiFi extender is not working. Here are some common troubleshooting steps you can follow to identify and potentially fix the issue:

Placement of the Extender:

Ensure that the extender is placed in an optimal location. It should be within the range of your existing WiFi router but not too far away. Try to minimize obstructions such as walls and large objects between the extender and the router.

Power Cycle:

Turn off both your router and WiFi extender.

Wait for about 10-15 seconds.

Turn on the router and wait for it to fully boot up.

Turn on the WiFi extender and give it some time to connect.

SSID and Password:

Double-check if you’ve connected to the correct WiFi network (SSID) and entered the correct password. Make sure the extender is using the same network name and password as your main router.

Frequency Band Compatibility:

Ensure that your Rockspace WiFi extender is compatible with the frequency band (2.4GHz or 5GHz) used by your router. Some extenders support both bands, while others might only support one.

Firmware Updates:

Check if there are any firmware updates available for your WiFi extender. Manufacturers often release updates to improve performance and fix bugs.

Reset to Factory Settings:

If you’ve made changes to the extender settings and suspect that they might be causing the issue, you can try resetting the extender to its factory default settings. Refer to the device manual for instructions.

Interference Issues:

Other electronic devices, neighboring WiFi networks, or even household appliances can cause interference. Try changing the WiFi channel on your router or extender to reduce interference.

Check LED Indicators:

Look at the LED indicators on the extender. They usually provide information about the device’s status. Consult the user manual to understand what each LED color or pattern means.

Contact Manufacturer Support:

If none of the above steps resolves the issue, consider reaching out to the manufacturer’s customer support for assistance. They may be able to provide specific guidance based on your extender model.

Remember to consult your Re Rockspace local user manual for specific instructions related to your device, as different models may have unique features and troubleshooting steps.


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